Successful “Go-Live”: optimal collaboration between Atupri, Sumex, BSI and Swisscom
Atupri, a digital leader in the field of Health Insurance, is pleased to announce the recent “Go-Live” of its new system landscape, following the strategic alliance with the foundation and merger into ATUSANA. The close cooperation of the internal specialists from Sumex, BSI and Swisscom have led to an optimal integration and enables an efficient and future-oriented way of working.
From the beginning, a very high level of automation was targeted to optimise processes and further increase customer satisfaction. The integration of the Sumex Siddhartha solution was seamless, enabling data-based decision-making and forecasting, easy reporting, and a fully integrated solution, including dispatch and print output capabilities.
The “Go-Live” took place without any major problems and documents and invoices, in the hundreds of thousands, have already been imported and successfully processed. Atupri employees have been working with the new system landscape since Whitsun.
We are extremely satisfied with the smooth transition to the new solution and would like to thank the entire team for their excellent work over the last two years of this project, especially in the last months and weeks!
Roger-Noël Beck, Head of Digitalisation and Operations Atupri Health Insurance
We would like to take this opportunity to thank all our staff, the ZA team, the training team, our partners and suppliers for their extraordinary efforts over the past months, weeks and days. The dedication of everyone involved, not only in the programme, but also in dealing with backlogs and pending issues, as well as attending training sessions on the part of our SC and LC staff, is simply great.
Christof Zürcher, Chairman of the Executive Board Atupri Health Insurance
Now the phase of stabilisation and the delivery of further functionalities begins. And it continues: After a successful go-live, we can drive forward the expansion of the target architecture ZA20xx with a lot of verve and confidence by dedicating ourselves to stages 3 and 4. By doing so, we are aiming for the next step in cost reduction.
Felix Musterle, General Manager Sumex AG
Atupri is a nationally active health insurer which delivers services to around 180,000 insured persons. Atupri offers individual and flexible solutions in the areas of health and accident insurance for private individuals. In addition to the classic customer portal and the app, customers benefit from a range of other innovative services. These include payment with cryptocurrencies, a Tarmed invoice translator and access to digital events based on a broad understanding of health in the areas of physical activity, nutrition and mental fitness. Atupri employs around 250 people at its headquarters in Bern, with additional staff supporting the regional services and benefits centres in Fribourg, Lausanne, Lucerne and Zurich. Premiums from customers total around 800 million Swiss Francs.